HELP / FAQS

We usually dispatch orders within a couple of days of purchasing and you will receive an email once dispatched, containing the tracking number.

Please allow 25 working days for estimated arrival via courier service for international deliveries and 3-5 working days for estimated arrival for UK orders. Of course due to COVID-19 and Black Friday demands delivery times will vary which is out of our control! However, rest assured we are working with Royal Mail and our global partner, DHL, to gain more insight and ensure your order gets to you as soon as possible!

Before placing an order we recommend that customers check the latest delivery times directly with the local postal service provider for their country as handling, shipping and customs times are outside of our control.

This is for UK customers only and is valid for all orders placed Mon-Fri before 2pm. It is sent on the next business day. i.e. if NDD is chosen on a Friday, it will come on the Monday. This excludes weekends and Bank Holidays.

Yes! we ship all over the world. Shipping costs will apply, and will be added at checkout.

We deliver to most countries, however please do check yours is available during checkout. With regret we are unable to ship our Hair Oil to Ireland due to an update of restricted goods published below from Sept 2021 and the following countries:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahrain, Belize, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eswatini, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Grenada, Guinea-Bissau, Guyana, Haiti, Iraq, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mexico, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niue, Norfolk Island, Oman, Palestinian Territories, Paraguay, Pitcairn Islands, Rwanda, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia & South Sandwich Islands, St Barthélemy, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & the Grenadines, Suriname, Tajikistan, Tanzania, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Wallis & Futuna, Western Sahara, Yemen

Please see our shipping policy for more information.

Once an order has been dispatched, you must track via the website of your respective national courier service. Please use the tracking number provided in the email.

Ideally once a week before you shampoo and condition your hair as well as for the beard.

Yes, it’s designed for both hair and beards.

The scrub is designed to clean and allow your scalp to breath to better absorb product making room for healthy hair growth.

For optimal results, we recommend using the scalp scrub followed by the ByErim shampoo and conditioner.

This of course, depends on how much hair you have and how often you wash it, but generally we predict around 3-8 months.

Based on a consistent period of usage, ByErim helps to achieve optimal hair health. As everyone is different, as with any beauty product, we do not guarantee results.

The oil is safe to use within 28 months (2 years) of manufacturing. The date of manufacture is located on the base of your bottle.

100ml lasts approximately 6 months

50ml lasts approximately 3 months

Our products are examined at an independent testing facility and the results are validated by an independent dermatologist to verify that they are safe to use. They have passed ALL safety tests required for selling globally as well as being officially deemed as Dermatologically Tested,Clinically Tested, Kind to Skin and Safe for Skin and pediatrician approved.

As the formula contains nut-derived oils such as Sweet Almond Oil, we do not advise those with nut allergies/sensitivity to use it.

We recommend asking your GP before using and ensure you patch test for 24 hours behind the ear as there's essentials oil up to 1% in our oil.

Linalool is naturally occurring due to the essential oils used in the product (which are below the legal limit of 1%). It is not guaranteed that they are found in the formula but is a possibility, which is why we disclose it on our label and website.

Please try unscrewing the entire pump body and then screw it back on as is it meant to be screwed very tightly. It also may help to remove the pump head which comes off by pulling it carefully and then place it back. If this does not work please email care@ByErim.com with a video attachment of the issue and a member of our team will assist you within 72 hours.

Our luxury hair and beard oil is a multi sensory experience and not just functional. With opening notes of bergamot which brings forth a grounding citrusy freshness, pulling through the lavender which is the main component making the fragrance give it that instant serenity remedy tied together with rosemary which finally grounds the fragrance with a lovely earthy, herbal and relaxing scent. The fragrance only lasts for up to 20 minutes on hair and beard and doesn’t conflict with your body fragrances or after shave.

Yes, as our shampoo is sulphate free and colour safe, however we recommend speaking to your colourist for the most effective routine to preserve your colour.

It can be used on your hair wash days as this differs from individual to individual.

Yes, of course. All ByErim products are designed for both hair and beard.

Yes. We use vegan boar bristles as well as bamboo and natural rubber.

As our brush is made from 100% natural materials, we suggest using a gentle shampoo and rinsing through gently, or leaving it to soak in micellar water for 20mins, then swiping off any debris. Leave to dry head down so bristles are facing downwards.

ByErim has not been shown to have any effect on coloured hair, however we recommend speaking to your colourist before purchasing if you are concerned.

You can find full ingredient listing on our website and product packaging. If you have any questions about specific ingredients you can ask us via our Instagram, @ByErim or email us via care@byerim.com

We are firmly against animal testing of any kind and we're proud to claim we're also cruelty-free certified.

Yes, all Byerim products including the brush are certified Vegan-friendly.

As ByErim is a cosmetic, over-the-counter product, we do not advise that it can be used as a solution to any medical issues. Please speak to your GP/Family doctor for the best course of action for you.

Yes, our oil can be used on all ages and all hair types. However, we do recommend patch testing beforehand and user discretion is always advised. Please check out our “kids” Instagram highlight to see the positive journeys other parents have had using ByErim on their children.

All ByErim accessories come with a 30 day warranty.

Please email sat@byerim.com

Our app is available on Google play & Apple App store and you can download via: https://linktr.ee/TeamByErim. Here, you can access our affirmations & wallpapers.

First come, first serve basis. Whilst stocks last. Please keep in mind that during holidays, limited edition launches or sale periods order processing may vary. We cannot cancel orders made before a sale once it has been announced, should someone wish to re-order. All orders placed during a sale are final and cannot be refunded/cancelled.

You cannot use multiple discount codes during a sale period. (i.e. discounts cannot be used all together)

The sale cannot be used in combination with any existing discounts, the auto replenish scheme and across any gift sets.

Terms and conditions: Limited-time 25% off specified products. This offer is open internationally, shipping charges and duties apply where applicable for international orders. In addition to the discount, free gifts are applicable to the basket value (not including shipping or duties). The free gifts are a free hairbrush at a £50 spend level and a free 50ml hair oil at £100 spend level. These gifts are accumulative so at £100 spend level, both free gifts will be applied. The free gift thresholds will also apply for other currencies, converted at the current GBP conversion rates. Free gifts are subject to stock availability. Free gifts are non-transferable and non-exchangeable and not eligible for refunds. This offer is valid on purchases made on byerim.com from Thursday 28th November 6 PM GMT to Tuesday 3rd December 11.59 PM GMT. 1 offer valid per transaction. Cannot be combined with any other offer, promotion or discount code. Not valid on subscription products, gift cards, sets or bundles (The Starter Kit, Wash Day Kit, Best of ByErim). Delivery costs are excluded. ByErim reserves the right to cancel or amend this promotion and these terms and conditions without notice.